FREQUENTLY ASKED QUESTIONS

Are pets allowed?

Yes, pets are allowed at select homes only. Each property's pet policy is clearly listed on our website. The following pet rules apply at all pet-friendly homes:

• No cats or other animals are allowed.
• A maximum of two (2) dogs may be permitted with advance written approval from Casago SoCal at the time of reservation. If approved, the guest must sign a Pet Addendum and pay a non-refundable pet fee.
• No puppies or dogs under one year of age are allowed without prior approval.
• Per our insurance policy, potentially dangerous breeds are not permitted. These include, but are not limited to, Dalmatians, Boxers, Presa Canarios, Chow Chows, Doberman Pinschers, Malamutes, Huskies, Rottweilers, German Shepherds, Pit Bulls, Pit Bull mixes, and any dog deemed dangerous based on prior behavior.
• Any unauthorized pet found at the property will result in immediate termination of the stay.
• All pets must be fit to travel and current on standard vaccinations.
• Guests are fully responsible for any damage or odors caused by pets. The pet fee covers reasonable monitoring and standard cleaning only. Additional cleaning, repairs, or odor remediation will be charged to the credit card on file.
• Excessive barking or noise that results in neighborhood complaints or law enforcement response will require the dog to be kenneled for the remainder of the stay.
• If a pet does not match the size, age, breed, or description provided at booking, the stay will be terminated and all fees forfeited.

If you have questions about a specific home's pet policy, please ask your reservations agent at booking.

Can I extend my reservation?

Absolutely. If the dates are available, we'd love to have you stay longer — either before or after your scheduled visit. Call our reservations team at (866) 365-2221 to check availability and rates.

Can we host a party or event?

No. Parties, large gatherings, and events are not permitted at any Casago SoCal property. Smaller, intimate gatherings are allowed as long as they stay within the maximum daytime and overnight occupancy limits stated in your rental agreement. Our homes are located in residential neighborhoods, most of them surrounded by owner-occupied properties, and we work hard to be good neighbors.

All guests must comply with local noise ordinances and the rules of the city in which the property is located. For example, the City of Palm Springs Good Neighbor Brochure is displayed at every Palm Springs home and outlines the local ordinances in detail. For questions, contact reservations at (866) 365-2221.

Do all homes include high-speed internet?

Yes. Every Casago SoCal home includes high-speed internet and Wi-Fi.

Do all homes have central air conditioning and heating?

Yes. Every home in our portfolio is equipped with central air conditioning and heating. Some homes also feature mini-split units in select rooms for added comfort.

Do you offer discounts or specials?

Yes. We run discounts and seasonal promotions throughout the year, all listed on our Promotions and Last-Minute Deals pages. Please note that discounts cannot be combined and apply to new reservations only. Call reservations at (866) 365-2221 for current offers, or sign up for our monthly email at the bottom of the homepage to be the first to know about upcoming specials.

How do I make a reservation?

Booking directly with Casago Coachella Valley is the best way to lock in our lowest rates. There are several ways to book:

• Online: Visit www.casagosocal.com, enter your dates, and click search — or browse specific properties and follow the booking instructions.
• Phone: Call (866) 365-2221 to speak with a reservations specialist.
• Email: Reach us at reservations@casagosocal.com.

Our reservations team is available Monday through Friday from 8:30 am to 6:30 pm, Saturday from 8:30 am to 5:00 pm, and Sunday from 8:00 am to 4:30 pm (Pacific Time).

How far in advance can I book?

Reservations may be made up to one year in advance.

When is my reservation officially confirmed?

Your reservation is confirmed once we have received your credit card payment, your signed rental agreement, and a copy of a valid government-issued ID.

Is housekeeping service included?

Every Casago SoCal home is professionally cleaned before your arrival and after your departure. Mid-stay housekeeping is available for an additional fee with advance notice, subject to availability. To schedule mid-stay service, please ask at booking or call (866) 365-2221.

Is someone available during my stay if I have questions?

Yes — and this is one of the real advantages of staying with Casago SoCal Our local property management team is available 24/7, 365 days a year. Every home includes a digital house manual accessible by QR code, with property-specific operating instructions for everything from the thermostat to the pool equipment. Our team is also reachable by phone or email at any time.

Is there a lost and found?

Yes. If you leave something behind and we find it during turnover, we'll reach out to arrange shipment to you at your cost. Items are held for 30 days; unclaimed items after that period are donated.

What amenities are included at the homes?

Every home in our portfolio is privately owned and uniquely furnished, so amenities will vary from property to property. That said, every Casago SoCal home meets a baseline standard that includes:

• Quality bedspreads, sheets, blankets, and pillows
• Bath towels, washcloths, bath mats, pool towels, and kitchen towels
• Refrigerator, stove, microwave, toaster, coffee maker, pots, pans, dishes, utensils, and basic kitchen supplies
• Television(s) with cable or streaming service, iron and ironing board, fire extinguisher, smoke detector, and carbon monoxide alarms
• Starter kit of body wash, shampoo, conditioner, lotion, hand soap, dish soap, paper towels, toilet paper, and trash liners
• Hair dryer in every bathroom
• Outdoor space with natural gas or propane BBQ (first propane tank provided), poolside loungers, and a dining area
• Washer and dryer with starter laundry detergent

Many homes also include extras like spas, fire pits, outdoor games, putting greens, and more. Ask your reservations agent at (866) 365-2221 for help finding a home with the specific amenities you're looking for.

For families with small children, full-sized cribs, infant cribs, baby monitors, baby gates, bed rails, joggers, and crib linens can be rented through Desert Baby Rentals at (760) 861-6410 and delivered directly to your home.

How does parking work?

Parking varies by home — please refer to your property's house manual for specific instructions. Some designated parking spaces may not accommodate large vehicles, trucks, or oversized SUVs, so let us know in advance if you're traveling with an extra-large vehicle. Please note that the City of Palm Springs ordinance limits parking to one car per bedroom; exceeding that limit can result in a city citation. Other Coachella Valley cities have similar ordinances.

What are check-in and check-out times?

• Check-in: 3:00 pm
• Check-out: 10:00 am

Early check-in or late check-out can sometimes be accommodated for an additional fee, depending on the schedule of incoming and outgoing guests. To request, please contact reservations at (866) 365-2221. Approval cannot be confirmed more than one week in advance.

What are your support hours?

We offer 24/7 live agent assistance, with on-site property support available daily from 8:00 am to 7:00 pm. Phone and text support at the rental property is also available during those hours, and our team is fully equipped to dispatch on-site help when needed. From 7:00 pm to 8:00 am, support shifts to off-hours coverage by phone and text only — live dispatch during overnight hours is reserved for emergencies.

What should I pack for the Coachella Valley?

The Coachella Valley enjoys mild winters with daytime temperatures averaging around 70°F and warm-to-hot summers that can climb well into the 100s. If you're visiting between November and March, pack layers — sweaters and a light waterproof jacket are smart for cooler evenings. From May through September, hydration is essential; pack sunscreen, sun hats, sunglasses, and lightweight breathable clothing. A small umbrella or shade hat is helpful any time of year for outdoor activities.

What is your cancellation policy?

Short-Term Stays (28 nights or fewer) — Direct bookings made on www.casagosocal.com or by phone:

• Cancellations within 48 hours of booking — 100% refund
• 30 or more days prior to arrival — 100% refund of all reservation charges, excluding the booking fee
• Between 8 and 29 days prior to arrival (and more than 48 hours after booking) — 50% refund of all reservation charges, excluding the booking fee
• 7 days or fewer prior to arrival — no refund; all reservation charges are considered earned

Long-Term Stays (29 nights or more) — Direct bookings made on www.casagosocal.com or by phone:

• More than 6 months prior to arrival — 100% refund
• Between 91 days and 6 months prior to arrival — 100% refund of all reservation charges, excluding the booking fee
• Between 60 and 91 days prior to arrival — 50% refund of reservation charges and booking fee. Cleaning fees, security deposits, and utility fees are fully refunded. Special services that cannot be canceled in time will not be refunded.

Bookings made through third-party platforms are subject to that platform's cancellation policy. Please refer to the site you booked through for specific terms.

Do I need travel insurance?

Travel insurance is not required, but we strongly recommend it for peace of mind. We partner with Red Sky Travel Insurance, which offers coverage tailored to vacation rentals. Coverage must be purchased at least 60 days before your trip. To learn more or add insurance to your reservation, visit Red Sky's website and then call us at (866) 365-2221.

What's the weather like in the Coachella Valley?

The Coachella Valley enjoys more than 350 days of sunshine each year and receives less than 5 inches of rainfall annually. Palm Springs sits at 487 feet above sea level, sheltered by the Little San Bernardino Mountains to the north, the Santa Rosa Mountains to the south, and the San Jacinto Mountains to the west — home to the 10,831-foot peak and the Palm Springs Aerial Tramway.

Winter days average in the 70s with cool nights in the mid-40s. Summer days frequently reach the 100s, with low humidity and minimal rainfall — perfect weather for sun seekers and pool days.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and wire transfers.

When are the pools and spas heated?

Pool and spa heating is available for additional daily fees. Pricing varies by the size of the pool and/or spa, and heating can take up to 48 hours to fully reach temperature. If you'd like to add this amenity, please request it before your arrival.

Why choose a Casago SoCal home over a hotel?

Honestly, we think the better question is the other way around: why would anyone trade the space, privacy, and freedom of a private home for a single hotel room?

A vacation rental is often the more affordable choice for families and groups, and the experience is on a different level entirely. Every Casago SoCal home is fully furnished and decorated to a high standard, equipped with linens, bath and pool towels, full kitchen setup, televisions, and a private pool. Many homes include additional features like spas, fire pits, pool tables, ping pong, bocce ball, cornhole, and putting greens.

Top reasons our guests choose Casago SoCal:

• More space and privacy at a lower per-square-foot cost than a comparable resort.
• Splitting the home with friends or family beats hotel per-night pricing.
• Everyone stays under one roof — no scattered floors, no separate buildings.
• Real living and dining rooms beat ten people piled on a hotel bed.
• A private backyard, pool, and BBQ — yours alone for the entire stay.
• A fully equipped kitchen for cooking and entertaining at home.
• A full-size fridge and freezer for groceries, snacks, and cold drinks.
• In-home washer and dryer means lighter packing and fewer laundry runs.
• 24/7 local support if anything comes up during your stay.
• Better locations than most hotels — in the heart of the neighborhoods you actually want to be in.

If you've never spent a vacation in a private rental home, you're in for a treat. Casago SoCal represents thoughtfully selected properties across Southern California — from the Coachella Valley and High Desert to Idyllwild and Temecula — at price points to suit nearly every budget.

Browse our collection at www.casagosocal.com.

We look forward to welcoming you to your next vacation.