House Rules

• Check-In: After 4 PM | Checkout: 10 AM
• No smoking or vaping
• Renters must be 25 years of age or older
• No Music is allowed outside of the rental home (at any volume)
• Parking is restricted to 1 car per bedroom in designated parking spaces.
• Pets are not allowed in Non-Pet Friendly Properties
• Please do not exceed the max occupancy of the home
• All rentals require state and county tax plus additional required fees
• Damage waiver covers renter for up to $2,000 of accidental damage to the property.
• If the house you are renting has a pool, the pool will be heated upon request with an additional service fee. Please let us know if you'd like to heat the pool so we can ensure it is heated before your arrival. 

Trusted Stays Cleaning and Maintenance Process

• High-touch items and areas such as remotes, cabinets, door handles, and bathrooms are disinfected. 
• Towels and linens are carefully laundered each stay 
• Maintenance requests are addressed promptly 

Trusted cleaning and meticulous maintenance with Casago SoCal ensure a flawless experience, leaving you with no regrets during your stay

Booking & Cancellation Policies

All reservations require a valid photo ID and a signed rental contract.

Short-Term Stays (28 nights or less):

• 100% Refund: Cancel within 48 hours of booking.
• 60+ Days Before Arrival: 100% refund of all charges.
• 30–59 Days Before Arrival: Refund of all charges except the booking fee.
• 8–29 Days Before Arrival: 50% refund of all charges except the booking fee. Booking fee not refunded. 
• 7 Days or Less Before Arrival: No refund.

Long-Term Stays (29 nights or longer):

• 6+ Months Before Arrival: 100% refund.
• 91 Days–6 Months Before Arrival: Refund of all charges except the booking fee.
• 60–91 Days Before Arrival: 50% refund of rent and other fees refunded. Booking fee not refunded. 
• 60 Days or Less Before Arrival: No refund of rent or booking fee; other fees refunded. 

Third-Party Bookings:

Policies vary by platform (Airbnb, VRBO, etc.); refer to the platform's policy.

Travel Insurance:

Consider Sun Trip Preserver insurance for added coverage consideration.